Credit Operations Associate (AI)

Location: Hybrid role in the London (Moorgate) office, with attendance required 3 days per week.

Company

hirify.global is a profitable fintech providing business credit cards, an SME-focused spend management platform, savings products, and other financial tools for small businesses.

What you will do

• Drive process improvement and operational excellence with customer experience as a priority.
• Become an expert in internal systems and the technical side of the business, responding to bugs, crises, and cleanup work.
• Analyze customer journeys, identify inefficient processes, report findings, and run pilots to improve user experience.
• Work with internal project stakeholders to deliver pilots and commercial initiatives.
• Contribute to strategic projects supporting company growth.
• Ideate, deliver, and execute projects addressing the company’s biggest problems.

Requirements

• Hands-on problem-solving skills, with the ability to understand manual tasks and processes before improving them.
• Action-oriented, resourceful, and able to quickly grasp new concepts and solve problems independently.
• Genuine interest in process automation, using AI where appropriate, and reducing operational friction.
• Ability to move between team collaboration and independently leading initiatives.
• Proficiency with Microsoft Office or Google Workspace, especially Excel or Google Sheets.

Nice to have

• Experience with data analysis tools such as Looker or Power BI.

Culture & Benefits

• Inclusive workplace focused on authenticity and enabling people to do their best work.
• Private healthcare, including dental and optician services, plus worldwide travel insurance.
• 28 days of holiday plus bank holidays, enhanced parental leave, and anniversary rewards including a paid sabbatical.
• Salary sacrifice pension scheme with up to 7% matching, annual learning and wellbeing budget, cycle-to-work scheme, and season ticket loan.
• Six free therapy sessions per year and access to reproductive and hormonal health support.
• Dog-friendly offices with free drinks and snacks, a pool table, arcade machine, and beer tap.

Hiring process

• Applications are typically answered within 3 working days, or up to 5 working days during busy periods.