Collections Operations Manager (Fintech)

Location: Mexico City; flexible hybrid work setup.

Company

hirify.global is a hyper-growth Series C fintech company building an AI-powered conversational financial companion for Latinos in the US, with remittances, credit, savings, and wallet services supported by real-time financial infrastructure and crypto rails.

What you will do

• Build and lead the end-to-end U.S. consumer-lending collections operation, covering early delinquency through recoveries.
• Develop segmentation, treatment strategies, repayment programs, and scalable workflows to improve portfolio performance and customer outcomes.
• Define and implement the collections technology stack, including loan-servicing integrations, workflow automation, digital communications, analytics, and third-party solutions.
• Own collections metrics, experimentation, continuous optimization, and early performance signals for Credit Risk.
• Translate federal, state, and banking-partner requirements into operational policies, system controls, contact strategies, quality assurance, and audit-ready procedures.
• Build the organizational structure, performance standards, coaching programs, vendor-management practices, and capacity plans for a growing team.

Requirements

• 5+ years of B2C consumer collections and recoveries experience, including at least 3 years serving the U.S. market and 2 years in strategy or operational leadership. Experience must include unsecured personal loans, installment lending, credit cards, or comparable portfolios, plus demonstrated success building or significantly transforming collections operations.
• Experience building a collections strategy from scratch or redesigning an existing strategy, with the ability to explain the changes, rationale, and numerical outcomes.
• Experience leading collections teams, first-party or third-party agencies, or both, with knowledge of productivity, effectiveness, and conversation-quality metrics.
• Working experience operating under FDCPA/Regulation F, TCPA, and state-level contact rules, including escalation to Compliance.
• Ability to evaluate, implement, and optimize collections platforms, including selecting and managing technology vendors and external collection agencies.
• Strong portfolio analytics, segmentation, forecasting, experimentation, and collections economics capabilities, with the ability to convert data into measurable operational improvements.
• Hands-on building experience, strong cross-functional leadership, excellent judgment, and the ability to own strategy through execution in a fast-moving fintech environment.
• Professional fluency in English and Spanish.
• Equivalent competencies may be considered for the listed requirements.

Nice to have

• Collections experience with Latino consumers in the U.S. at a fintech or traditional lender, or a strong personal understanding of the community.

Culture & Benefits

• Flexible hybrid work setup in Mexico City.
• Competitive salary, initial stock options grant, and annual performance bonus.
• Health, dental, and vision plans.
• Continuous learning opportunities and growth in an entrepreneurial environment.
• Unlimited PTO and paid parental leave.
• Culture emphasizing customer focus, urgency, extreme ownership, collaboration without ego, transparency, curiosity, and experimentation.