Collections Specialist

Location: Hybrid role based at Cairo Festival City Business Park, New Cairo, Cairo, Egypt; Monday to Friday schedule required. Event attendance may be required, primarily within the MEA region.

Company

Informa connects specialists with knowledge through live and on-demand events, digital and data-driven services, and academic research. The company has more than 14,000 colleagues across 30 countries and is part of the UK's FTSE 100.

What you will do

• Manage a portfolio of small and medium-risk customer accounts across multiple regions and legal entities.
• Conduct professional, primarily email-based debt collection and collect balances in line with credit control policies and procedures.
• Monitor aging reports, overdue balances, payment behaviour, and upcoming invoices to prioritize collection activity.
• Maintain accurate customer contact notes and account records in collections, Master Data Management, and related systems.
• Resolve payment queries where possible, escalate complex disputes, and coordinate with Sales, Order-to-Cash, Local Credit, and Cash Application teams.
• Manage unallocated cash, promote the customer portal, and meet monthly cash collection targets, KPIs, and SLAs.

Requirements

• Relevant experience in Credit Control, Accounts Receivable, Collections, Order-to-Cash operations, or Customer Service.
• Customer service orientation combined with firm collection practices.
• Collaborative approach when working with Sales and Finance teams.
• Strong written and verbal communication skills for effective email correspondence.
• Problem-solving skills for resolving payment disputes and ability to use relevant internal systems.
• Strong organization, diligence, attention to detail, ability to manage multiple accounts, work independently, maintain performance under pressure, and meet deadlines.
• Moderate skills in Excel, Word, and Outlook are essential.
• Fluency in Arabic and English.
• Integrity, tact, and diplomacy in customer and internal communications.

Nice to have

• Experience in a shared service centre or GBS function.
• Experience supporting multiple countries or global operations.
• Experience with ERP systems for invoice processing or accounting, including SAP or Oracle.
• Experience using collections or credit management tools.

Culture & Benefits

• Welcoming community with in-person and online social events, diversity and inclusion networks, and charity activities.
• Up to four volunteer days per year with charity match funding.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• 15 days of annual leave in the first year, increasing to 21 days thereafter, plus birthday leave and the opportunity to work from almost anywhere for up to four weeks per year.
• Company-funded private medical insurance with international coverage, wellbeing support, mental health resources, and health apps.
• ShareMatch participation, recognition programmes, and collaboration with international teams.