Credit Controller (AI)

Location: Dublin, Ireland; hybrid work between home and the Dublin city centre office. Applicants must be currently based in Ireland with full working rights.

Company

hirify.global operates the Daft, DoneDeal, and Direct Media brands.

What you will do

• Collect outstanding monies, contact customers with accounts in arrears, and ensure payments are made within agreed credit terms.
• Send emails, statements, final payment reminders, and respond to customer requests and queries.
• Receive EFTs and remittance advice, apply payments to customer accounts, and allocate and reconcile receipts.
• Track and resolve failed Direct Debits, escalating unresolved issues to Sales within agreed timeframes.
• Work toward debt collection KPIs, including 90+% collection, reduced DSO, and cash collected, while highlighting significant account risks.
• Collaborate with Sales and Customer Services to set up customers correctly and maintain accurate account records.

Requirements

• 2+ years of Credit Control experience in a fast-paced environment.
• Passion for excellent customer service and a career in credit control.
• Excellent communication, interpersonal, organisational, and numerical skills, with strong attention to detail.
• Proficiency with Microsoft Excel and Google Sheets.
• Flexibility and the ability to adapt to challenging environments and situations.
• Ability to work independently, take initiative, collaborate with other departments, multitask, and prioritise work.
• Customer-focused, positive, enthusiastic, self-motivated, and able to maintain a can-do and flexible approach.
• Ability to process documentation and queries efficiently and promptly.
• Experience with Salesforce, Xero, GoCardless, Stripe, or similar tools.

Culture & Benefits

• Hybrid work between home and the Dublin city centre office.
• 22 days of annual leave, 3 company days over Christmas, four August Friday Thank You Days, and up to 26 days after anniversary increases.
• Fully paid Irish Life Healthcare, health and wellbeing activities, and a contributory pension with a 5% company contribution.
• TaxSaver Commuter Scheme and Bike to Work Scheme.
• Personal development plans and a culture focused on growth, collaboration, simplification, impact, and continuous improvement.

Hiring process

• Submit a CV or resume and optional cover letter.
• Answer questions about credit control experience, multi-entity ledger management, billing systems, Direct Debit collections, Irish working rights, notice period, and expected annual salary.