Associate Manager, Operations

Location: Los Angeles, CA (hybrid)

Salary: $78,000–$140,000 base salary per year in California; discretionary bonus and/or equity awards may also be available.

Company

Provides AI-powered technology and services for financial services and healthcare organizations, including solutions for data management, process automation, and large-scale operations.

What you will do

• Manage and oversee daily operational workflows and processes.
• Support the Operations Manager with team leadership, training, development, and performance feedback.
• Monitor KPIs and operational metrics to identify efficiency improvements.
• Develop and implement operational procedures and policies while ensuring compliance with regulations, company policies, and SLAs.
• Collaborate with client services, technology, and compliance teams to resolve operational issues and improve client satisfaction.
• Prepare operational reports, present analyses to management, and act as an escalation point for complex inquiries.

Requirements

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field.
• 3–5 years of experience in an operations role, preferably within the financial services or technology industry.
• Experience assisting with team leadership or supervision.
• Strong understanding of operational processes, workflows, and best practices.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.

Nice to have

• Familiarity with SS&C products or similar financial technology platforms.

Culture & Benefits

• Hybrid work arrangement in Los Angeles.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.
• Potential eligibility for discretionary annual bonuses and/or equity awards.