Intake Operations Supervisor (Healthcare)

Location: Hybrid in Dallas, Texas, US, with remote work available in the United States.

Company

hirify.global develops people-centric technologies for venous and lymphatic care that improve lives and empower self-care.

What you will do

• Lead, coach, develop, and motivate a combined Sales Support and Intake Operations team.
• Run one-on-ones, team huddles, performance check-ins, evaluations, goal setting, onboarding, and structured ramp plans.
• Manage scheduling, workload balancing, PTO coverage, cross-training, and service levels.
• Oversee collection, verification, and processing of patient demographics, physician orders, clinical documentation, and basic benefit investigation support.
• Monitor order accuracy, turnaround time, referral conversion, documentation completeness, engagement, retention, and satisfaction KPIs.
• Partner with Sales, Reimbursement Operations, Billing, and Fulfillment to improve handoffs, standardize processes, resolve escalations, and enhance the patient, provider, referral, and sales experience.

Requirements

• At least 5 years of experience in sales support, patient intake, customer service, healthcare administration, or the DME industry.
• At least 2 years of experience leading, supervising, or mentoring a team is preferred.
• A bachelor's degree is preferred.
• Experience with benefit verification, medical documentation, or order processing is preferred.
• Demonstrated ability to develop people and build cohesive teams, with strong coaching, motivational, conflict-resolution, organizational, time-management, multitasking, communication, and relationship-building skills.
• Ability to lead confidently and resourcefully in a fast-paced, deadline-driven, growing company, with a proactive, solutions-oriented mindset and sound judgment under pressure.
• Proficiency in CRM systems, preferably Salesforce.com, and Microsoft Office.
• Ability to handle sensitive patient information with high ethical standards and sound judgment.
• Ability to maintain knowledge of third-party payer guidelines and comply with HIPAA, TJC, federal and state regulations, and Medicare and Medicaid fraud, waste, and abuse requirements.

Culture & Benefits

• Home-based work environment with frequent communication across team members, sales, internal partners, healthcare providers, and patients.
• Base salary plus bonus compensation package.
• Competitive benefits program.
• Work requires handling sensitive patient information in compliance with HIPAA.
• Occasional lifting or moving of up to 25 pounds and regular talking, hearing, hand, and finger use are required; reasonable accommodations may be provided.