RevOps Engineer (Salesforce/AI)

Location: Copenhagen, Denmark; preferred office-based work in Copenhagen, with remote work available elsewhere in the EU.

Company

Develops wireless screen-sharing devices and cloud software used in schools and workplaces worldwide, selling through distributors, direct sales, and a Shopify store.

What you will do

• Take ownership of the technical side of the commercial stack, including Salesforce, AI tools, automations, and the technical roadmap.
• Maintain Salesforce permissions, data quality, the underlying data model, renewal notices, dashboards, and reporting consistency.
• Build renewal email flows based on customers’ intended renewal paths and monitor delivery failures.
• Automate manual commercial processes, including converting distributor pricing claims in varied formats into Salesforce line-item pricing with an audit trail.
• Support the migration from Zendesk to Intercom and own Intercom, its Salesforce sync, and AI setup for routing customer feedback to product.
• Work weekly with sales, customer experience, marketing, and product while reporting to the Director of Customer Experience & Revenue Operations.

Requirements

• A few years of hands-on Salesforce administration experience, including Flow Builder, permissions, and the Salesforce data model.
• Ability to write SQL and SOQL and independently model data for reports.
• Ability to assess the underlying purpose of requests, challenge unnecessary solutions, and change or discontinue processes when appropriate.
• Daily use of AI tools for writing flows and queries, with an active interest in new AI capabilities.
• Experience as the only or primary administrator of a Salesforce org or similar commercial system.
• Ability to document systems so another person can take them over and independently handle administration, broken integrations, and dashboard requests.

Nice to have

• Experience connecting tools through APIs.
• Experience writing Python or JavaScript.

Culture & Benefits

• Flexible work environment with an international hybrid mindset and colleagues from 25+ nationalities.
• Healthy work-life balance, trust, open communication, and collaborative work culture.
• Five weeks of paid vacation plus five additional paid hirify.globalFlex days.
• Pension and private health insurance on an FTE Copenhagen contract.
• Catered lunch in the office.