Solutions Engineer (AI)

Location: Austin, United States; hybrid, with a commitment to at least 2 days per week in the office. Travel for customer discovery and on-site demos may be required.

Compensation: $155,621–$211,197 OTE, split 70% base and 30% variable; variable compensation is paid quarterly.

Company

AI video platform for businesses, supporting visual communication and enterprise skill development through Studio, Roleplay Sessions, and Interactive Avatars.

What you will do

• Build the North American pre-sales function, including its playbook, tooling, demo methodologies, and best practices.
• Partner with Account Executives, Customer Success, Product Marketing, and Product to run discovery, understand customer requirements, and design technical solutions.
• Deliver demos and scope proofs of concept that demonstrate business value across Studio, Roleplay Sessions, and Interactive Avatars.
• Provide technical guidance on platform capabilities, APIs, SDK integrations, security, compliance, scalability, and integrations with LMS, HCM, and content systems.
• Identify technical objections, integration risks, technical fit, dependencies, and next steps while supporting account and deal strategy.
• Build relationships with technical champions, keep deal stakeholders informed, and maintain current product, roadmap, certification, and objection-handling knowledge.

Requirements

• 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment, or equivalent technical customer-facing experience.
• Ability to deliver structured demos aligned with discovery findings and the AE agenda, including Tell-Show-Tell techniques.
• Ability to apply established solution designs and best practices to customer use cases while working with Product and Customer Success.
• Ability to identify deal risks and next steps, escalate clearly to the AE, and support action planning.
• Working knowledge of MEDDPICC and Command of the Message, with the ability to explain product fit to prospects.
• Resourcefulness in finding the right internal people and tools and building a network across the go-to-market organization.
• Technical fundamentals in at least one area: creation flows, APIs, integrations, security, or compliance, with willingness to build deeper expertise.
• Self-motivated and organized, with the ability to manage a growing book of proofs of concept, demos, and customer conversations while meeting deadlines.
• Strong written and spoken English communication; willingness to travel for customer discovery and on-site demos.

Nice to have

• Previous experience as an Account Executive.
• Experience with video AI.
• Interest in the AI-native learning and enablement space, including interactive practice and measurable skill development.

Culture & Benefits

• Founding opportunity to shape the pre-sales function while the business scales across North America.
• Work across a multi-product AI platform and collaborate with Product, Customer Success, Product Marketing, Enablement, and go-to-market teams.
• Access to certifications, new-release enablement, and ongoing development of demo and objection-handling skills.
• Hybrid work arrangement based in Austin with regular in-office collaboration.