Senior Solutions Engineer (AI)

Location: USA; hybrid and flexible work environment. Approximately 25% travel within the region and to industry conferences and events.

Annual base salary: $120,000–$150,000 USD.

Company

Global cloud video technology company powering live, on-demand, and real-time video experiences for organizations, with AI capabilities including assistants, avatars, agents, captioning, translation, and content creation.

What you will do

• Partner with Sales Representatives and CSMs to win new deals and upsells, acting as a technical advisor between business, product, and R&D.
• Run customer discovery, technical presales, design sessions, value proposition demos, and presentations for audiences of up to 20 people.
• Create requirement specifications and solution architecture documents for integrations with third-party applications.
• Train and support clients on product setup and use, and explain complex technical concepts clearly to customers, sales colleagues, and other SEs.
• Respond to RFIs, RFPs, and security documents covering AI governance, data flows, model training, AI providers, GDPR, and the EU AI Act.
• Run PoCs and AI pilots against agreed success criteria and build custom demos using AI tools and APIs.

Requirements

• Excellent written and verbal communication skills with strong customer-facing interpersonal skills.
• Natural sales ability and confidence presenting value proposition demos to customers.
• Strong understanding of solution selling and presales, including discovery and requirements specification gathering.
• Broad and deep technical knowledge with the ability to quickly master new technologies.
• Working knowledge of LLMs, RAG, prompt design, AI agents, and responsible AI, plus hands-on experience using AI tools.
• Bachelor’s degree in Computer Science or another engineering discipline, or a proven technical background.
• Minimum five years of presales or similar experience in solution selling or consulting.
• High initiative and an entrepreneurial mindset, with the ability to self-organize and thrive in a flexible, fast-paced environment.

Nice to have

• Knowledge of the education industry, including key players and technology operations within educational institutions.
• Familiarity with major learning management systems such as Moodle, Canvas, and Blackboard.
• Understanding of pedagogy and how knowledge and interactions take place in educational contexts.

Culture & Benefits

• Hybrid, flexible work environment.
• Zero employee-premium health plan from day one, plus dental and vision benefits.
• FSA and 401(k) with company match.
• Mobile plan and home internet reimbursement.
• Personal and professional development programs and occasional cross-company long weekends.