Operations Specialist (SaaS)

Location: Remote, Portugal

Company

hirify.global is a post-Series A, Y Combinator-backed B2B SaaS startup building an AI-powered sales platform for lead generation, personalized sequencing, omnichannel outreach, and smart actions.

What you will do

• Structure project roadmaps, scope, milestones, and drive business and cross-functional projects through completion.
• Clean, combine, and model business data; build and maintain leadership dashboards and data models that surface opportunities and risks.
• Maintain and evolve rolling forecasts and growth models covering ARR, retention, and headcount drivers.
• Support investor and board reporting, including KPI definitions, monthly updates, and related analysis.
• Build pricing, packaging, deal-desk, pricing calculator, and unit economics analyses; review vendor, tooling, and payment spend to identify savings and cash allocation opportunities.
• Partner with RevOps, Sales, Customer Success, Product, People, Legal, Finance, and founders to align stakeholders, document processes, and implement operational improvements.

Requirements

• 3–5 years of experience in business operations, strategy and operations, strategic finance, consulting, investment banking, or a similar analytical role.
• Hands-on experience in both operations and finance, including ownership of operational projects and financial models used for real decisions.
• Advanced Google Sheets or Excel skills.
• Working SQL skills and experience with a BI tool such as Looker, Metabase, Tableau, or similar, including building dashboards independently.
• Solid understanding of SaaS metrics: ARR, NRR, churn, CAC, payback, and gross margin.
• Structured problem-solving skills, including breaking ambiguous questions into plans, finding data, and producing clear recommendations.
• Strong written and verbal English communication, including presenting findings to founders and non-technical teams.
• Ability to persuade stakeholders through data and analysis, manage multiple projects and stakeholders, and demonstrate ownership and attention to detail.

Nice to have

• Experience at a high-growth B2B SaaS startup.
• Exposure to US and European operations.
• Comfort using AI tools to automate analysis, reporting, and recurring workflows.

Culture & Benefits

• Hands-on individual contributor role with broad exposure across the company.
• Collaboration with founders and teams across Finance, RevOps, Sales, Customer Success, Product, People, and Legal.
• Health insurance and stock options.
• Annual company trip and a supportive work environment.
• Competitive salary.