Business Analyst (SaaS)

Location: Remote, United States

Salary: $90,000–$100,000 base salary per year plus a 5% variable bonus based on company and individual performance.

Company

hirify.global provides no-code productivity solutions for building forms, automating document generation, capturing eSignatures, and streamlining data-driven workflows.

What you will do

• Lead analysis for the digital self-serve SaaS business focused on SMB customers, connecting marketing, website, product, billing, and customer data.
• Build and maintain scorecards covering qualified traffic, acquisition spend, signup, purchase, activation, new customers, and new ARR.
• Analyze acquisition, conversion, retention, churn, contraction, reactivation, pricing, expansion, and customer health by channel, campaign, segment, cohort, product, and contract term.
• Identify friction across the website, pricing, signup, checkout, and early product experience, and evaluate the impact of changes and retention programs.
• Use SQL and Databricks to develop customer-level analyses, reliable reporting, dashboards, forecasts, and reusable datasets in partnership with data teams.
• Evaluate experiments, automated journeys, agentic programs, and sales-assisted handoffs, surfacing digital intent signals and measuring conversion, retained ARR, and expansion ARR.

Requirements

• 4+ years of experience in business intelligence, growth analytics, product analytics, or a related analytical role.
• Strong SQL skills and experience analyzing customer-level data in a cloud data platform such as Databricks.
• Experience with digital funnels, product event data, cohorts, dashboards, and experiment measurement.
• Working knowledge of SaaS metrics including ARR, GRR, NRR, churn, expansion, customer acquisition cost, and lifetime value.
• Ability to explain analytical findings in clear business terms.
• Experience in digital self-serve or SMB SaaS is strongly preferred.

Nice to have

• Experience with Pendo or a similar product analytics platform, Zuora, Salesforce, web analytics, and a BI tool.
• Experience with churn or expansion propensity analysis, pricing measurement, or evaluation of automated customer journeys.

Culture & Benefits

• Remote work in the United States.
• Full-time employment in the Marketing department.
• 5% variable bonus based on company and individual performance.
• Commitment to equitable hiring, diversity, and an inclusive workplace.