Director, Account Management & Sales Development – Mirakl Connect (AI)

Location: Paris, France; hybrid.

Company

hirify.global is a marketplace innovation company providing enterprise marketplace, AI-powered multichannel selling, retail media, and agentic commerce solutions for retailers and B2B organizations.

What you will do

• Lead, coach, hire, and develop the Account Management team to drive upsell, renewals, and churn reduction.
• Act as executive sponsor for a selected portfolio of strategic enterprise accounts.
• Define and execute customer growth strategies across automated mid-market and high-touch enterprise motions.
• Lead the BDR team and own top-of-funnel pipeline generation in alignment with Sales, Account Executives, and Marketing.
• Drive AI and automation adoption across customer touchpoints, renewals, expansion triggers, and prospecting.
• Translate customer insights into product feedback and help shape the hirify.global Connect roadmap while building a culture of ownership, experimentation, and results.

Requirements

• 8+ years of experience in B2B SaaS, including at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment.
• Proven experience driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise customer segments.
• Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers.
• Experience with revenue growth and retention strategy, team leadership, hiring, and development.
• Experience managing executive stakeholders and applying AI and automation in customer-facing teams.
• Data-driven performance management using Salesforce and revenue metrics.
• Fluent English and fluent French.
• Experience with Salesforce, Outreach, Gong, Google Workspace, Dust, N8N, and other AI automation tools.

Nice to have

• Experience managing BDR/SDR teams.
• Background in e-commerce, marketplaces, or retail technology.

Culture & Benefits

• Collaborative culture guided by teamwork, action, excellence, expertise, and client empowerment.
• Continuous learning and knowledge sharing.
• Diverse and supportive working environment.
• Competitive compensation; details are discussed during the recruiter interview.

Hiring process

• 30-minute Talent Acquisition screening.
• 30-minute hiring manager interview focused on the “Succeed Through Expertise” value.
• Two 45-minute values-based interviews with Connect team members, followed by a 30–45-minute case study involving a 90-day plan.