Director, Global Sales Support & AI Transformation

Location: Remote in the UK, Norway, or Germany, with occasional travel to an hirify.global office.

Company

hirify.global operates at the intersection of robotics, software, automation, and physical AI, developing solutions for storing, moving, and fulfilling goods.

What you will do

• Lead and develop a distributed global Sales Support team, setting expectations, accountability, coaching rhythms, development paths, and capability-building priorities.
• Own global Sales Support quality, responsiveness, reliability, SLA performance, booking flow, first-time-right quality, backlog health, and execution-risk management from purchase-order intake through delivery readiness.
• Coordinate Sales, Operations, Supply Chain, Logistics, Production, and Finance so commercial commitments become accurate orders and reliable deliveries.
• Improve visibility across order and delivery workflows, strengthen escalation and decision-making for critical or high-value orders, and ensure robotics and system orders move through the organization predictably.
• Identify and prioritize AI-enabled use cases including intelligent intake, AI-assisted triage, purchase-order validation, knowledge assistants, proactive risk detection, next-best actions, and partner self-service.
• Represent Sales Support with senior executives and global functional leaders, simplify processes, reduce recurring friction, and turn successful improvements into scalable global practices.

Requirements

• 8+ years of relevant experience in Sales Support, Customer Operations, Commercial Operations, Order Management, Sales Operations, Technical Support, or a related environment.
• Significant direct people leadership experience covering coaching, talent development, performance management, and capability building.
• Experience leading distributed or global teams in complex, high-scale organizations and building high-performing teams.
• Experience in a technology-led environment such as cloud, SaaS, enterprise software, digital platforms, or e-commerce.
• Hands-on experience with AI-enabled transformation, automation, or intelligent workflows, with sufficient technical fluency to work with Product, IT, Data, and engineering teams.
• Strong understanding of customer, partner, technical, or sales support operations and experience with commercial-to-execution workflows such as order management, fulfillment, supply chain, or logistics.
• Experience managing SLAs, quality, cycle time, workload, and operational performance, with strong analytical judgment and the ability to turn data into action.
• Executive-level communication and the ability to influence senior leaders across functions and geographies.
• Leadership style combining high standards, empathy, accountability, curiosity, and bias for action.

Nice to have

• Experience in a high-scale, digitally mature technology organization where support operations evolved through data, automation, AI, and self-service.
• Experience with Salesforce, CRM, ERP, case management, workflow, BI, automation, or AI platforms.
• Experience supporting complex products, enterprise customers, Partners, or ecosystem-driven business models.
• Experience translating commercial commitments into complex physical or operational execution.
• Experience in robotics, automation, physical AI, or other complex technology environments.

Culture & Benefits

• Remote work is available in the UK, Norway, or Germany.
• Occasional travel to an hirify.global office is expected.
• The role offers the opportunity to lead a global team and shape an AI-enabled Sales Support organization.
• Application reviews are conducted continuously before the November 15 deadline.