Associate Customer Success Manager (SaaS)

Location: Hybrid, Amsterdam or Rotterdam, The Netherlands.

Company

hirify.global provides an enterprise digital asset management platform that helps brands govern, manage, and orchestrate creative content, including AI-powered content workflows.

What you will do

• Drive customer adoption and engagement through digital outreach, targeted campaigns, personalized interactions, and automated customer journeys.
• Educate customers on digital asset management best practices, relevant platform features, and available resources.
• Monitor customer health and engagement signals, identify risks, support retention, and contribute to renewal readiness.
• Identify adoption, additional use-case, and expansion opportunities and collaborate with relevant teams to progress them.
• Use automation, AI, and Customer Success tools to deliver timely and scalable customer interactions.
• Gather customer feedback, maintain accurate customer information, collaborate cross-functionally, and improve workflows and digital engagement strategies.

Requirements

• Fluent English and strong written and verbal communication skills across different channels.
• 1–3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management.
• Customer-centric mindset focused on customer satisfaction, product adoption, retention, and advocacy.
• Commercial mindset with the ability to recognize customer needs, identify expansion opportunities, and contribute to revenue growth.
• Affinity for technology and ability to learn new products, tools, and systems quickly.
• Strong organization, prioritization, and time-management skills, including the ability to manage multiple customers, tasks, and initiatives.
• Ability to follow structured processes, maintain accurate customer data, and ensure consistent follow-up.
• Proactive, collaborative, adaptable approach to improving processes, workflows, and customer engagement.
• Proficiency in Salesforce, Microsoft Office, and Google Workspace, plus experience using AI tools to improve productivity, streamline workflows, and enhance customer engagement.

Nice to have

• French, German, or Dutch language skills.
• Experience with Customer Success tools such as Planhat or Hiver.
• Experience with Digital Asset Management platforms or other marketing technology software.
• Experience supporting SMB customers or working with scaled, digital-first Customer Success programs.

Culture & Benefits

• Creative, self-initiated, inclusive, and collaborative work environment.
• Learning and Development budget.
• Commuting budget, mental health and well-being support, and hirify.global Love stipend.
• Unlimited vacation policy and Volunteer Time Off.
• Team and company activities, complimentary lunches and snacks.