Customer Success Manager (SaaS)

Location: Hybrid, based in Amsterdam or Rotterdam, The Netherlands.

Company

Enterprise SaaS provider of a digital asset management platform that helps brands govern, orchestrate, and optimize creative content, including AI-powered content workflows.

What you will do

• Own relationships across a dedicated portfolio of Mid-Market customers and understand their objectives, challenges, and priorities.
• Develop and execute success plans, training, webinars, and masterclasses to drive adoption and measurable customer value.
• Monitor account health, identify risks, build mitigation plans, and lead renewals with internal stakeholders.
• Identify and manage upsell and cross-sell opportunities by aligning solutions with customer goals.
• Lead business reviews and value discussions, demonstrate ROI, challenge assumptions, and align future priorities.
• Share customer feedback with Product and collaborate with Sales, Account Management, Support, Onboarding, Solutions, Finance, Legal, and Product to resolve issues and improve customer outcomes.

Requirements

• Fluent French and English is mandatory.
• At least 3 years of experience in a customer-facing role within B2B SaaS, such as Customer Success, Account Management, Sales, or a similar function.
• Proven experience building strong customer relationships and driving adoption, retention, and advocacy across a Mid-Market portfolio.
• Strong business acumen and commercial mindset, including discovery, value quantification, objection handling, and expansion opportunity development.
• Intellectual curiosity and a challenger mindset, with the ability to turn customer objectives into measurable success plans.
• Strong stakeholder management, storytelling, communication, and presentation skills, including confidence influencing Director- and VP-level decision-makers and leading business reviews.
• Strong analytical, problem-solving, organization, and prioritization skills, including the ability to manage a dedicated portfolio and resolve issues.
• Affinity for technology, ability to learn new products quickly, and ability to translate product value to customers.
• Collaborative mindset, ability to work effectively across teams, and experience using AI tools to improve productivity and customer engagement.

Nice to have

• Proficiency in Salesforce, Microsoft Office, Google Workspace, and Customer Success tools such as Planhat.
• Experience with Digital Asset Management or MarTech platforms and integrations with CMS, PIM, eCommerce, and creative tools.
• Experience working with system integrators and technology partners.

Culture & Benefits

• Creative, innovative, self-initiated, and collaborative work environment.
• Learning and Development budget.
• Commuting budget and Mental Health and Well-being Support.
• hirify.global Love stipend, unlimited vacation policy, and Volunteer Time Off.
• Team and company activities, complimentary lunches and snacks, and offices in Amsterdam or Rotterdam.
• Inclusive and equitable workplace focused on respect, diversity, and employee well-being.