Sr. Manager, Account Management (Freight)

Location: Chicago, Illinois, United States; hybrid schedule.

Salary: $97,200–$120,000 per year, plus a sales incentive plan.

Company

hirify.global combines technology, people, and transportation capacity to help companies move goods more reliably and efficiently using real-time shipment data.

What you will do

• Set strategy and translate business unit goals into operational plans and roadmaps across multiple accounts.
• Lead operation coordinators, account managers, and associate account managers while hiring, developing, and managing a high-performing team.
• Identify and resolve customer and internal pain points before they surface.
• Drive customer service quality, customer obsession, defect reduction, and continuous process improvement.
• Allocate team and cross-functional resources, manage trade-offs and conflicts, and align stakeholders around business objectives.
• Present to senior executives, facilitate solution selling, and identify new business opportunities with measurable impact.

Requirements

• Bachelor’s degree and/or 4+ years of work experience.
• 5+ years of experience in the freight industry.
• 2+ years of managerial experience.

Nice to have

• Strong organizational skills and a data-driven approach to decision-making.
• Deep experience working with cross-departmental stakeholders to achieve business goals.
• Experience setting a vision for a team, especially through the use of data.
• Trusted-advisor experience across a peer group.
• Skill and commitment in developing talent.

Culture & Benefits

• Build a culture of high-quality customer service and continuous improvement.
• U.S. employees working more than 30 hours per week may receive company-sponsored health, dental, and vision plans.
• Benefits may include a 401(k) match, financial and mental wellness support, parental leave, disability coverage, and life insurance.
• Eligible U.S.-based employees may receive performance or sales incentive bonuses, equity awards, and other role-dependent compensation.