Client Account Manager

Location: Melbourne, Australia (Remote)

Salary: $65,000–$80,000 AUD base salary plus variable compensation

Company

hirify.global is a global software company providing solutions for not-for-profit and membership organizations, including iMIS, TopClass, OpenWater, and Clowder.

What you will do

• Manage assigned client relationships and support net revenue retention, client renewals, and expansion opportunities.
• Represent ASI products and services, connect product capabilities to client business needs, and identify sales and referral opportunities.
• Maintain regular client contact, including phone check-ins and at least one annual in-person meeting for larger clients.
• Prepare and conduct executive business reviews, align client KPIs, support KPI reporting, and communicate product releases and educational events.
• Monitor product adoption, usage, client data, feedback, and overall client health.
• Recognize client issues, coordinate internal resources, execute renewal strategies, manage expansion pipelines, and deliver revenue and gross-margin targets.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• 3+ years of account management or sales experience in a similar industry, with proven success at or above defined targets.
• Thorough knowledge of appropriate ASI software products and services and their business benefits.
• Excellent interpersonal, verbal, written communication, and presentation skills.
• Demonstrated proficiency with sales management software and CRM.
• Strong problem-solving skills and the ability to balance persuasion with professionalism.
• Ability to lead and deliver excellent client sales.
• Proactive, organized, and driven to deliver personal and team business results.
• Ability to work independently and as part of a team.

Culture & Benefits

• Employee-first culture focused on collaboration, continuous improvement, new ideas, and positive change.
• Flexible remote work.
• Wellness benefits and an employee assistance program.
• Professional growth and development opportunities.
• Volunteer time off and study leave.
• Competitive benefits package and variable compensation for eligible positions.