CX Named Account Manager (Agentic AI)

Location: Virtual home office in Dalian, China, covering accounts in Dalian and Korea; travel required as needed.

Company

hirify.global provides enterprise software and the hirify.global Infinity platform for customer and employee experience management.

What you will do

• Own sales narratives and results for customers and prospects through channel partners.
• Advise C-suite executives on TCO, ROI, commercial strategy, and complex CX migrations.
• Develop modernization roadmaps that connect legacy voice infrastructure with cloud and digital channels.
• Promote Agentic AI, Composable CX, Infinity, Nexus AI, cloud, and orchestration solutions.
• Lead business discovery for large-scale CCaaS solutions across voice, chat, email, social, and secure messaging.
• Partner with engineering on product demonstrations and PoCs integrating CRM, WFO, and ERP systems, while positioning hirify.global against Genesys, NICE CXone, Five9, and Amazon Connect.

Requirements

• 5+ years of successful CCaaS, CX, or UCaaS sales experience.
• Proven experience managing complex legacy-to-cloud migrations and Innovation Without Disruption strategies.
• Exceptional communication, presentation, and whiteboarding skills, including the ability to lead value-focused discussions with C-level audiences.
• Demonstrated success in achieving and exceeding sales targets and growing global accounts.
• Ability to travel as required to achieve sales plans.
• Written and spoken fluency in Chinese, Korean, and English.
• Bachelor’s degree or equivalent experience.

Nice to have

• Experience selling through channel partners.
• Master’s degree.

Culture & Benefits

• Virtual home-office arrangement in Dalian, China.
• Work focused on secure, AI-driven customer experiences for major financial institutions.
• Equal opportunity employment and an inclusive workplace commitment.