Technical Support Analyst

Location: Richmond, VA, USA; onsite required four days per week.

Company

hirify.global provides staffing services for US positions.

What you will do

• Provide first-line consultative and technical support to staff across the organization through telephone, walk-in, and email channels.
• Resolve issues related to system and data access and overall system performance.
• Document request history, support activities, and equipment information in help desk ticketing and inventory management systems.
• Install, configure, set up, and maintain desktop and laptop hardware and software.
• Triage and route second- and third-tier requests to the appropriate technical personnel.
• Coordinate with network services, software systems engineers, and application developers to resolve or escalate user issues.

Requirements

• Ability to provide technical support to faculty and staff in an organizational environment.
• Ability to support users through telephone, walk-in, and email help desk channels.
• Experience documenting support work in help desk ticketing and inventory management systems.
• Ability to install, configure, set up, and maintain desktop and laptop hardware and software.
• Ability to triage and route advanced second- and third-tier technical requests.
• Ability to collaborate with network services, software systems engineers, and application developers.

Culture & Benefits

• Onsite work is required four days per week.
• Parking is not provided for contractors.
• Expected engagement duration begins March 23, 2025, with a possible extension.

Hiring process

• Only the top two candidates should be submitted.