Desktop Support Technician 1

Location: On-site in Orange, Virginia, US. Schedule: 9/80, with every other Friday off.

Salary ranges: $68,500–$127,000 for California, Massachusetts, New Jersey, Washington, and the Greater D.C., Denver, or NYC areas; $59,000–$110,000 for Colorado, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont.

Company

hirify.global develops defense technology and end-to-end solutions connecting space, air, land, sea, and cyber domains for national security missions.

What you will do

• Consult with users, manufacturing, engineering, and business teams to understand technology needs and determine appropriate tools and solutions.
• Identify, compare, and recommend hardware, software, and technology solutions that support business and operational requirements.
• Evaluate technology risks and lead improvements that reduce business disruption, improve reliability, and support business resiliency.
• Analyze system performance and capacity requirements, identify underlying technology issues, and recommend configuration and process improvements.
• Advise stakeholders on technology decisions, standards, upgrades, replacements, purchases, and retirement of existing technologies.
• Develop improvements that enhance reliability, security, compliance, and long-term effectiveness.

Requirements

• High School Diploma or equivalent and at least 8 years of relevant experience, or 2 years of post-secondary education/Associate degree and at least 4 years of related experience.

Nice to have

• Advanced troubleshooting skills for hardware, software, and network issues.
• Knowledge of networking protocols including TCP/IP, VLANs, and VPNs, plus cybersecurity fundamentals.
• Experience with ticketing systems such as ServiceNow, remote management tools, and monitoring software.
• Familiarity with manufacturing technologies including ERP, MES, SCADA, and industrial automation.
• Strong analytical, problem-solving, communication, and attention-to-detail skills.
• Ability to work independently and collaboratively under pressure during production-critical situations.
• Commitment to continuous learning and adapting to evolving technologies.

Culture & Benefits

• Inclusive and engaging work environment focused on professional growth, values, community, and excellence.
• Health and disability insurance, 401(k) match, flexible spending accounts, and employee assistance program.
• Education assistance, parental leave, paid time off, and company-paid holidays.
• Pre-employment background checks and substance abuse testing may apply where permitted by law.
• Some positions may require a security clearance; clearances may only be granted to US citizens.