Technical Support Specialist - Back Office

Location: US FL Remote; other location listed as US Remote.

Hourly compensation: $19.61–$29.42 USD for Zone 2, applicable to all other US locations; Zone 1 offers $21.01–$31.49 USD for CA, CT, DC, MD, MA, NJ, NY, VA, and WA. International compensation varies by location.

Company

hirify.global provides software for small businesses in the home and commercial services industry.

What you will do

• Serve as the first point of contact for customers through phone, chat, email, and screen-sharing sessions.
• Become a hirify.global product expert and develop workflows and creative solutions for customer needs.
• Use the Salesforce Support Console, internal chatbot, support resources, and in-depth testing to resolve cases.
• Prevent escalations and de-escalate challenging customer interactions.
• Provide high-quality technical solutions directly to customers with speed and accuracy.

Requirements

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong problem-solving, critical-thinking, troubleshooting, prioritization, and multitasking skills.
• Excellent written and verbal communication, empathy, patience, confidence, and ability to work with diverse personalities.
• Ability to master complex software, translate technical issues into tangible solutions, and think creatively.
• Ability to remain level-headed in a challenging, rapidly changing, feedback-oriented environment.
• Self-motivated, quick-thinking, fast-learning, customer-centric team player with a can-do attitude.

Nice to have

• Knowledge of the home or commercial service industry.

Culture & Benefits

• Full-time role with flexible time off, flextime, autonomous work support, and learning and development opportunities.
• Comprehensive onboarding, leadership training, and career development programs.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, adoption, maternity, pet insurance, legal advisory, and financial planning benefits.
• Annual bonus, equity, recognition programs, and peer-nominated awards may be included in total compensation.

Hiring process

• Planned start date: November 30, 2026.
• AI-assisted tools may support recruitment, but hiring decisions are made by the hiring teams.