Progaram Coordinator

Location: Pensacola, Florida, USA; on-site work in a professional business office with facility on-site assessments.

Company

hirify.global provides staffing for US positions, including support for the Long-Term Care Ombudsman Program.

What you will do

• Answer phones, maintain phone logs, and enter complaint, case, assessment, and RTC database information.
• Track Adult Protective Services reports, nursing home discharges and transfers, and other incoming information.
• Investigate and resolve long-term care facility residents' complaints and identify significant individual and systemic problems.
• Conduct on-site facility assessments and support the District Ombudsman Manager with monthly district council meetings.
• Prepare and maintain volunteer paperwork, including applications, travel records, activity reports, and continuing education hours.
• Track office inventory and use Microsoft Office Suite and Adobe for administrative and documentation work.

Requirements

• One year of professional office experience.
• Strong data entry and typing skills, attention to detail, and good organizational skills.
• Knowledge of the rules governing Ombudsman investigations and assessments.
• Ability to collect and analyze evidence.
• Knowledge of basic investigative techniques, including writing accurate investigative reports.
• Upon selection, become a certified Ombudsman within the timeframe set by the employer.

Culture & Benefits

• Full-time position in a professional business office environment.
• Business dress code.