Workstation Specialist

Location: 100% onsite on the 4th floor of The Keystone Building, Harrisburg, Pennsylvania, United States. Local candidates from the Harrisburg, PA area only. Occasional travel to Driver and Photo License Centers and other local District 7 facilities may be required. The position is 40 hours per week, with core business hours generally between 7 AM and 5 PM; the exact schedule is discussed during the interview.

Company

hirify.global supports IT operations for the Driver and Vehicle Services District 7 team.

What you will do

• Support workstations, laptops, Macs, multifunction printers, docking stations, scanners, and other device peripherals.
• Provide Tier 2 hardware and software support, including installation, configuration, diagnostics, and troubleshooting in network and standalone environments.
• Maintain device compliance and health by investigating broken SCCM clients, missing updates, application issues, and operating system issues.
• Monitor incident queues, take ownership of customer issues, maintain accurate support tickets, and provide issue-resolution documentation.
• Monitor and report PC issues, escalate problems, and coordinate with SCCM, Active Directory, Security, and IT Service Desk teams.
• Install Cat5e/Cat6 cable runs and perform cable terminations; provide onsite support at local facilities when required.

Requirements

• Valid driver’s license.
• At least 3 years of experience installing, configuring, and troubleshooting PC hardware and software in an enterprise LAN/WAN environment.
• At least 3 years of experience installing and supporting laptops and docking stations.
• At least 3 years of experience installing and supporting multifunction print devices.
• At least 3 years of experience with Remedy or a similar ticketing system.
• At least 3 years of experience with premise cabling, including Cat5e/Cat6 installation and terminations.
• Ability to read, understand, and follow technical manuals, schematics, documented processes, and SOPs in English.
• Knowledge of LAN/WAN, TCP/IP, Remedy, Microsoft Windows, RDP, and SCCM.
• Ability to install and configure PC hardware, peripherals, and software in network and standalone environments; diagnostic software experience is required.
• Ability to assemble and support microcomputer systems and multifunction printers.
• Strong written and spoken English communication, customer service, leadership, attention to detail, multitasking, and performance in a fast-paced environment.

Nice to have

• Experience installing and supporting Cisco VPN routers.
• Experience with Active Directory, Hyena System Management Software, and Microsoft System Center Configuration Manager.
• Experience creating process documentation and strong writing skills.
• Experience in project management and leading team deployments.

Culture & Benefits

• Contract position requiring 40 hours per week and daily onsite work.
• Work includes collaboration with SCCM, Active Directory, Security, and IT Service Desk teams.
• Parking is metered and available on-street around the building; parking costs are not covered by PennDOT.

Hiring process

• One virtual interview via Microsoft Teams with video enabled.
• Start date is as soon as possible, pending a compliant Phirify.globalH.
• Do not resubmit candidates from requisitions 695925, 705836, 717510, 728192, or 724827.