IT Support Technician L1

Location: Hybrid, primarily remote with onsite client visits within a 50-mile radius of Long Beach, CA; must reside within a reasonable commuting distance of Long Beach, CA.

Company

hirify.global is an MSP supporting healthcare, accounting, and legal clients.

What you will do

• Provide remote support for desktops, laptops, printers, Microsoft 365, user accounts, access issues, and network-related problems.
• Perform onsite support and installations at client locations, typically 1–2 times per week as needed.
• Install and configure workstations, printers, and network-connected devices.
• Assist with Active Directory, user management, permissions, shared resources, and basic server-related tasks.
• Troubleshoot basic networking issues involving connectivity, DHCP, DNS, and firewall awareness.
• Document tickets accurately, communicate professionally with clients, and own issues through resolution, escalating only when necessary.

Requirements

• Proven experience in IT support within a helpdesk or MSP environment.
• Working knowledge of Windows OS, Microsoft 365, and user/device troubleshooting.
• Basic experience with Active Directory and server environments.
• Foundational understanding of networking, including IP addressing, DHCP, DNS, routers, and firewalls.
• Ability to work independently without constant supervision, with strong communication and problem-solving skills.
• Reliable transportation and a valid driver's license.
• Must reside within a reasonable commuting distance of Long Beach, CA.
• Ability to lift up to 25 lbs.

Nice to have

• Experience working in an MSP environment.
• Exposure to low-voltage systems, including structured cabling, device installations, and patch panels.
• Experience supporting regulated healthcare, legal, or accounting environments.

Culture & Benefits

• Full-time is listed in the conditions, while the detailed schedule specifies part-time work.
• Part-time schedule of 16 to 30 hours per week, depending on business needs.
• Primarily remote work from home with onsite client visits as required.
• Opportunity to take on advanced networking, server management, and client infrastructure responsibilities as the role expands.