Desktop Support (Microsoft Windows/M365)

Location: Vienna, Virginia, United States; onsite Monday through Friday.

Company

hirify.global delivers outsourced services and workforce solutions across North America.

What you will do

• Diagnose and resolve hardware and software issues for end users.
• Troubleshoot Palo Alto GlobalProtect client issues on Windows endpoints.
• Troubleshoot Microsoft Windows 11 operating system issues.
• Support Microsoft 365 productivity applications, including Outlook, OneDrive, and Teams.
• Use ServiceNow and follow standard operating procedures while collaborating with other team members.

Requirements

• Ability to pass both a credit and criminal background check.
• Excellent communication and customer service skills, professional presence and maturity, attention to detail, and the ability to work effectively with team members.
• Comfort working in a fast-paced environment and ability to follow standard operating procedures.
• Ability to diagnose and resolve hardware and software issues for end users.
• Basic networking knowledge, including IP and DNS, and basic cybersecurity knowledge, including MFA and phishing.
• Experience with ticketing systems, specifically ServiceNow.
• Experience troubleshooting Palo Alto GlobalProtect client issues on Windows endpoints, Microsoft Windows 11 issues, and Microsoft 365 productivity software including Outlook, OneDrive, and Teams.
• Experience level: 1–5 years.

Nice to have

• CompTIA A+ certification.
• Microsoft 365 Certified: Fundamentals certification.
• Experience using ConnectWise Remote Support Software.
• Experience using CyberArk Workforce Password Management Software.
• Experience troubleshooting Citrix VDIs.

Culture & Benefits

• Onsite work Monday through Friday in Vienna, Virginia.
• Contract position open to W2 employment.
• Eligible employees may receive medical, dental, vision, spending account, life insurance, and voluntary plan benefits.
• Eligible employees may participate in a 401(k) plan.
• Equal opportunity employment practices apply.