Implementation Manager - Grants

TL;DR

Implementation Manager - Grants (SaaS/GovTech): Lead end-to-end customer onboarding for cloud-based grants management software with an accent on requirements gathering, product configuration, training, and adoption. Focus on coordinating implementation projects, resolving client challenges, and translating public-sector business needs into scalable software setups.

Location: Hybrid, with 3 days per week in the Oakville, Ontario office.

Salary: CAD 67,000–84,000 per year.

Company

hirify.global provides purpose-built cloud software for public-sector and government organizations, including procurement, budgeting, payments, grants management, and special education administration.

What you will do

• Serve as the primary client contact throughout onboarding, leading kickoff meetings and requirements workshops.
• Configure SaaS products, workflows, integrations, and system settings using standard functionality wherever possible.
• Manage implementation scope, communications, risks, change management, and the transition from sales to adoption.
• Prepare data in Excel, perform initial data loads, write simple scripts, and create customer reports when required.
• Develop and deliver client training, user guides, implementation documentation, and knowledge base content.
• Collaborate with sales, product management, customer success, and technical support to resolve issues and improve implementation processes.

Requirements

• Bachelor’s degree in business, computer science, information systems, or a related field, or equivalent practical experience.
• 3+ years of experience in a client-facing implementation role, preferably in SaaS.
• Strong understanding of software implementation methodologies and best practices.
• Excellent communication, facilitation, collaboration, problem-solving, and analytical skills.
• Technical aptitude with the ability to learn new software and address implementation challenges.
• Experience designing and documenting reports from relational databases is useful; SSRS or Power BI experience is a significant advantage.

Nice to have

• Experience with CRM, ERP, enterprise software, or GovTech implementations.
• Comfort with Excel, Jira, Cloud Coach, Autotask, Asana, or similar tools.

Culture & Benefits

• Cross-functional environment with opportunities for professional growth and advancement.
• Flexible workday structure aligned with role requirements.
• Health and dental benefits.
• Two additional wellness days each year.
• Community engagement and culture committees with regular events and activities.
• AI tools are encouraged to support creativity, efficiency, and decision-making and must be used responsibly.