Director, Partner Onboarding (SaaS)

Location: Fully remote; applicants must be based anywhere in the United States or Canada.

Salary: $110,000–$150,000 per year, with possible additional bonus or commission.

Company

hirify.global provides content and experiences for outdoor, wellness, and endurance enthusiasts through its active lifestyle platform.

What you will do

• Lead, mentor, recruit, and develop a team of onboarding specialists while remaining directly involved in complex, high-value, and strategic implementations.
• Oversee onboarding of Travel Group products, integrations, and partner configurations from contract signature through go-live.
• Set onboarding priorities, allocate resources, manage implementation schedules, and ensure projects are delivered on time and within scope.
• Develop standardized methodologies, templates, playbooks, documentation, KPIs, SLAs, and milestone-tracking practices.
• Identify risks, dependencies, blockers, and process improvements while reducing onboarding cycle time and improving quality.
• Collaborate with Sales, Partner Experience, Product, Engineering, Technical Services, Revenue, Operations, Leadership, and partner stakeholders.

Requirements

• 7+ years of experience leading software implementation, onboarding, consulting, professional services, or customer success teams.
• 3+ years of people leadership experience.
• Demonstrated success managing cross-functional projects and customer-facing implementations.
• Strong project management, organizational, analytical, problem-solving, communication, presentation, and stakeholder management skills.
• Experience managing competing priorities in a fast-paced SaaS environment.
• Proven ability to drive process improvement and operational excellence.
• Experience leveraging AI tools and automation platforms to improve business processes.

Nice to have

• Experience in travel, hospitality, tourism, lodging, ticketing, or reservation technology.
• Experience with enterprise SaaS implementations and integrations.
• Familiarity with Agile methodologies and product development processes.
• Knowledge of CRM, project management, and customer onboarding platforms.
• Experience scaling onboarding or professional services organizations during periods of growth.

Culture & Benefits

• Fully remote work for applicants based in the United States or Canada.
• Health care, vision, dental, retirement benefits, Flexible Time Away, and sick leave.
• Work culture centered on ownership, innovation, collaboration, accountability, transparency, and continuous improvement.
• Leadership expectations include coaching, mentorship, strategic execution, and developing high-performing teams.