Implementation Manager - Grants (SaaS)

TL;DR

Implementation Manager - Grants (SaaS): Leading end-to-end onboarding for public-sector customers by gathering requirements, configuring cloud software, coordinating implementation activities, and guiding adoption with an accent on client communication, workflow configuration, data loading, and change management. Focus on solving implementation challenges, designing reports and documentation, delivering training, and improving scalable implementation methodologies.

Location: Hybrid, with three days per week in the Atlanta, Georgia office.

Company

hirify.global provides cloud-based SaaS products for public-sector and government organizations, including procurement, budgeting, payments, grants management, and special education administration.

What you will do

• Lead customer onboarding from kickoff through product adoption and serve as the primary client contact.
• Gather business processes and requirements, configure SaaS products, workflows, integrations, and data loads.
• Coordinate implementation scope, communications, risks, change management, and issue resolution.
• Collaborate with sales, product management, customer success, and technical support to ensure a seamless transition to adoption.
• Deliver customer training and create implementation documentation, user guides, and knowledge base content.
• Contribute to continuous improvement of implementation processes and methodologies.

Requirements

• Bachelor’s degree in business, computer science, information systems, or a related field, or equivalent practical experience.
• 3+ years of experience in a client-facing implementation role, preferably in SaaS.
• Strong knowledge of software implementation processes, methodologies, and best practices.
• Excellent communication, interpersonal, workshop leadership, analytical, and problem-solving skills.
• Technical aptitude and the ability to quickly learn new software applications and resolve implementation challenges.
• Ability to work three days per week from the Atlanta, Georgia office.

Nice to have

• Experience with Excel, SSRS, Power BI, CRM, ERP, enterprise software, or GovTech implementations.
• Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar project-tracking tools.

Culture & Benefits

• Collaborative, cross-functional environment with creative and intellectual freedom.
• Opportunities for professional growth and advancement.
• Flexible workday arrangements aligned with role requirements.
• Health and dental benefits, competitive compensation, and wellness days.
• Community engagement and culture committee activities.
• Encouragement to use AI responsibly to improve creativity, efficiency, and decision-making.

Hiring process

• Interview discussions assess role fit, experience, and expectations for the position.
• Accessibility accommodations are available throughout the hiring process upon request.