Implementation Manager (SaaS)

Location: Hybrid, with 3 days per week in the Atlanta, Georgia office.

Company

hirify.global provides cloud-based SaaS solutions for public sector and government organizations, supporting procurement, budgeting, payments, grants management, and special education administration.

What you will do

• Serve as the primary client contact throughout onboarding, conduct kickoff meetings, gather business processes and requirements, and advise on implementation best practices.
• Carry out project management activities, including scope control, communication planning, risk and opportunity evaluation, and change management support.
• Configure system settings, workflows, integrations, and out-of-the-box functionality to meet client requirements; prepare data in Excel, perform initial data loads, write simple scripts, and create ad hoc reports as needed.
• Collaborate with sales, product management, customer success, and technical support to transition customers from sales to product adoption.
• Develop and deliver client training, implementation documentation, user guides, and knowledge base articles.
• Identify, troubleshoot, and escalate implementation issues while contributing to improved implementation processes and methodologies.

Requirements

• Bachelor's degree in a relevant field such as Business, Computer Science, or Information Systems, or equivalent practical experience.
• 3+ years of experience in a client-facing implementation role, preferably in SaaS.
• Strong understanding of software implementation processes, methodologies, and best practices.
• Excellent communication and interpersonal skills, including the ability to build rapport, collaborate with clients and internal teams, and lead workshops.
• Technical aptitude to quickly learn and navigate new software applications and address implementation challenges.
• Strong problem-solving and analytical skills.
• Experience designing and documenting reports generated from relational databases; authoring reports with SSRS or Power BI is a significant plus.

Nice to have

• High comfort level with Excel.
• Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech.
• Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management.

Culture & Benefits

• Hybrid work with three days per week in the Atlanta or Oakville office; arrangements for remaining days depend on the role and manager.
• Two additional Eunafier Days per year attached to long weekends.
• Up to eight hours of paid philanthropy time annually.
• Community engagement through donations, volunteer time, and shared expertise.
• Development support through budgets, mentorship, AI learning, government technology expertise, and opportunities for career growth.
• Accessibility accommodations are available throughout the hiring process.