Community General Manager II

Location: Georgetown, ON, Canada; on-site full-time.

Company

CIBC is a relationship-oriented bank focused on helping clients achieve their ambitions through banking products, advice, and client service.

What you will do

• Lead and coach client-facing Leaders, Advisors, and Representatives across the banking centre and other banking centres in the community.
• Deepen client relationships and provide appropriate financial products, advice, and solutions.
• Build a capable, motivated, and collaborative team through talent management, coaching, and employee development.
• Monitor banking-centre performance, create action plans to address gaps, and maximize market opportunities.
• Ensure effective operations, processes, controls, compliance, and risk management.
• Champion CIBC in the community, develop client relationships, and ensure complaints are resolved or escalated appropriately.

Requirements

• Experience leading and developing diverse, high-performing teams.
• Strong client-first approach with the ability to identify appropriate financial solutions.
• Current accreditation and good standing with a Mutual Funds License through the Canadian Securities Course or Investment Funds In Canada.
• Leadership, coaching, relationship-building, communication, change advocacy, and accountability skills.
• Legal eligibility to work at the specified location and, where applicable, a valid work or study permit.

Nice to have

• Branch Compliance Officer’s Course (BCO).
• Branch Managers Examination Course (BME).
• Conducts & Practices Handbook (CPH).
• Wealth Management Essentials (WME).
• Certified Financial Planner (CFP) designation.

Culture & Benefits

• Full-time on-site work with 37.5 weekly hours.
• Competitive salary and incentive pay.
• Banking benefits, a benefits program, a defined benefit pension plan, and an employee share purchase plan.
• Vacation, wellbeing support, and a points-based recognition program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible work environment with accommodation support available.

Hiring process

• Applicants may complete an attribute-based assessment and other skills tests, including French proficiency testing where applicable.
• Artificial intelligence tools may be used during recruitment.