Accounts Receivable Collector (SaaS)

Location: Centreville, VA, US. Hybrid office schedule with onsite work on Monday, Tuesday, and Thursday; working hours are 8am–5pm.

Company

hirify.global supports government services and provides administrative and financial support to state and local government agencies across the United States.

What you will do

• Conduct high-volume outreach by phone and email to customers with outstanding balances according to company timelines.
• Document collection activities, payment promises, and customer updates in the billing platform.
• Help clients process credit card payments, set up ACH and wire details, and resolve portal login issues.
• Identify customer distress or product dissatisfaction and coordinate with Customer Success to mitigate involuntary churn.

Requirements

• 3+ years of experience in high-volume B2B accounts receivable or collections.
• Excellent verbal and written communication skills, with a record of maintaining professional composure.
• Experience navigating recurring subscription billing schedules.
• Ability to remain seated for extended periods and regularly use a computer and office machinery.
• Ability to communicate frequently by telephone and move around the office occasionally.

Culture & Benefits

• Office-based work environment with a moderate noise level and an individual workstation.
• Competitive benefits and compensation package.
• Work schedule is 8am–5pm, with onsite work on Monday, Tuesday, and Thursday.
• Equal opportunity employment environment.