Chronosphere - Customer Success Architect (Observability)

Location: Remote within the United States; listed locations are San Francisco, California; Denver, Colorado; Los Angeles, California; and Seattle, Washington.

Salary: $142,200–$229,900 per year in base salary or base salary plus commission target, depending on role classification, qualifications, experience, and work location. Additional compensation may include restricted stock units and a bonus.

Company

hirify.global is a cybersecurity company; Chronosphere is its observability platform for modern, containerized environments.

What you will do

• Lead post-sales strategy for Chronosphere’s largest customers and provide technical guidance on observability initiatives and business outcomes.
• Build trusted relationships with technical users, engineering and DevOps stakeholders, CTOs/CIOs, and business executives.
• Create, maintain, and execute strategic account plans for complex customer portfolios.
• Lead customer enablement sessions, executive business reviews, and new customer onboardings.
• Identify and mitigate risks, remove adoption obstacles, communicate ROI, and maximize customer value.
• Represent customer needs in product development and contribute to Customer Success playbooks and best practices.

Requirements

• 5+ years of experience in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
• Experience managing a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and measurable outcomes.
• Experience partnering with DevOps, Engineering, CTO, and CIO stakeholders and tailoring communication across audiences.
• Ability to own account strategy, influence executive conversations, and proactively drive adoption and expansion.
• Strong project management, executive communication, discovery, stakeholder management, and value-based storytelling skills.
• Hands-on knowledge of observability, monitoring, cloud-native environments, and distributed systems, including technologies such as Kubernetes, Prometheus, and OpenTelemetry.
• Curiosity, a growth mindset, and the ability to turn ambiguity into opportunity.

Culture & Benefits

• Remote role with collaboration across geographies.
• Culture centered on trust, accountability, shared success, collaboration, execution, integrity, inclusion, and innovation.
• Employee benefits are available, with additional compensation potentially including restricted stock units and a bonus.
• Reasonable accommodations are available for qualified individuals with disabilities or special needs.