Team Lead, Technical Account Manager - Boston (Observability)

Location: Boston, MA; hybrid, with required work from the Boston office 2–3 days per week.

On-target earnings: $220,000–$260,000 annually.

Company

hirify.global provides a full-stack observability platform for logs, metrics, traces, security events, APM, RUM, SIEM, and Kubernetes monitoring.

What you will do

• Lead, mentor, and manage a team of Technical Account Managers responsible for customer onboarding and long-term success.
• Define and track team and onboarding KPIs, monitor customer satisfaction, and manage performance.
• Oversee implementation of observability tools and guide customers through logs, metrics, traces monitoring, and real-time analysis.
• Provide technical guidance on cloud observability, logging infrastructure, and integration with customer environments.
• Act as the primary escalation point for technical challenges and provide tailored solutions aligned with customer business goals.
• Use customer feedback and usage data to improve onboarding, observability outcomes, product enhancements, and team performance.

Requirements

• Hands-on Cloud DevOps experience with AWS, including EC2, EKS, ECS, Fargate, Lambda, CloudFormation, load balancers, and CloudWatch, plus equivalent experience with Azure and GCP.
• Hands-on observability experience with one or more of Kibana, OpenSearch, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFx, Instana, Splunk, Honeycomb, or Jaeger.
• 3+ years of direct people management experience leading technical teams, including weekly 1:1s, KPI definition and tracking, and team performance management.
• Experience delivering observability solutions and logging infrastructure, and supporting successful customer onboarding.
• Ability to define and track onboarding KPIs focused on technical adoption and customer satisfaction.
• Strong analytical skills for interpreting customer data and usage trends and improving observability practices.
• Ability to communicate complex technical information to technical and non-technical stakeholders.
• Excellent English communication skills and strong presentation skills, including the ability to establish credibility with executives.

Culture & Benefits

• Culture focused on innovation, continuous learning, challenging the status quo, and contributing to the company mission.
• Healthcare, dental, and mental health benefits.
• 401(k) plan and employer match.
• Paid sick time and paid time off.
• Equal opportunity workplace encouraging applicants from all backgrounds.