Merchant Success Manager (Ecommerce)

Location: Remote in the United Kingdom

Company

hirify.global is a global supply chain and fulfillment technology platform serving SMB and mid-market ecommerce merchants through outsourced, in-house, and hybrid fulfillment solutions.

What you will do

• Understand each merchant’s definition of success, continuously reassess their needs and goals, and build strategic partnerships through health checks, quarterly business reviews, phone, and email.
• Develop action plans with hirify.global deliverables and merchant recommendations to support growth and success.
• Drive adoption of key hirify.global features and services by connecting merchant objectives with platform capabilities.
• Monitor merchant health, identify risks early, and take decisive action to course-correct issues.
• Collaborate with Customer Support and other stakeholders to deliver a strong merchant experience and influence the product and services roadmap.
• Support performance goals including NPS, merchant retention, churn reduction, and upsell through feature and service adoption.

Requirements

• At least 3 years of experience in sales and merchant services within the technology industry.
• Ability and aptitude to sell through quota attainment.
• Strong perceptive intelligence for assessing merchant needs and developing solutions.
• Effective oral, written, and in-person communication skills.
• Experience collaborating across departments to deliver comprehensive merchant solutions.
• Proficiency with PowerPoint and Excel.

Culture & Benefits

• Ownership-driven, continuous-learning, and innovation-focused environment.
• Accessible leadership, two-way feedback, shared accountability, and cross-functional collaboration.
• High-performance culture with clear goals, measurable results, and shared recognition of milestones.
• Medical and wellness benefits, life assurance, income protection, and a pension scheme.
• Access to AI and productivity tools for full-time employees from the first day.

Hiring process

• Applications and interviews are being conducted on an ongoing basis with no application deadline.
• The anticipated start date for the selected candidate is February 2027.