Manager (Engagement Management)

Location: Hybrid, with at least three days per week in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.

Salary: $150,000–$180,000 annually OTE for the New York-based position; compensation outside New York may vary with local labor costs.

Company

hirify.global provides an agentic care communications platform with HIPAA-compliant AI agents that automate workflows and conversations for enterprise healthcare organizations across call centers, websites, SMS, mobile apps, and other channels.

What you will do

• Lead, hire, coach, and manage the performance of the Engagement Manager team; allocate projects and accounts based on capacity, complexity, and customer priority.
• Own portfolio-level delivery metrics, including on-time delivery, time to go-live, account health, customer satisfaction, and retention.
• Oversee complex enterprise implementations from kickoff through live deployment, reviewing plans, milestones, and risks and unblocking delivery.
• Serve as the escalation point for high-stakes client situations, executive conversations, scope changes, and at-risk accounts.
• Build and improve delivery playbooks, project templates, health-tracking processes, and project-management-tool templates.
• Coordinate with Account Management, Solution Architecture, Engineering, and Product on resourcing, scope, technical priorities, customer feedback, and roadmap input; report delivery status and risks to leadership.

Requirements

• 5+ years of experience in engagement management, implementation, professional services, or client-facing project management, with a proven track record delivering enterprise projects.
• 2+ years of direct people-management experience managing engagement managers, implementation managers, or project managers in a B2B SaaS environment.
• Experience hiring, coaching, and developing individual contributors into a high-performing team.
• Experience owning portfolio-level delivery and account-health metrics and using data to drive decisions.
• Experience creating scalable playbooks and operational processes for a delivery function.
• Ability to discuss complex technical solutions and coordinate effectively with solution architects and engineers; strong command of project tools such as Jira and Monday.com.
• Experience with SaaS offerings is required.
• Excellent written and verbal communication skills, with the ability to convey value to technical and non-technical audiences.
• Current authorization to work full-time in the United States is required.

Nice to have

• Experience in healthtech, managing health system clients, or working with conversational AI.

Culture & Benefits

• Hybrid, dog-friendly NYC office.
• Work from anywhere for up to two weeks per year.
• Unlimited PTO, paid sick leave, and company-wide long weekends every quarter.
• Medical, dental, and vision coverage for employees and families.
• 401(k) with company match, MealPal monthly lunches, and home-office equipment coverage.