Site Support Engineer – Senior (Washington, DC)

Location: Washington, DC; onsite position. US citizenship is required to attain and maintain a DHS/TSA clearance.

Salary: $82,000–$95,000 annually.

Company

hirify.global delivers IT services and solutions that support government agencies and improve public-sector operations.

What you will do

• Lead site-level IT support, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT support best practices.
• Maintain operational uptime and reliable IT services.
• Support TSA airport staff, regional management staff, and TSA executives.
• Evaluate service performance, manage and document tickets, optimize systems, and recommend significant service-delivery improvements.
• Apply lessons learned to refine knowledge-base articles and support continuous process improvement.

Requirements

• High school education with 6–9 years of experience, or commensurate experience.
• 6 years of IT support experience.
• Expert-level IT field support and leadership skills, including management and direction of complex service-request fulfillment and network/computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, complex desk-side tasks, and deployment strategies.
• Leadership, strategic thinking, advanced troubleshooting, exceptional interpersonal and communication skills, and the ability to ensure high-quality resolution and system optimization across multiple tasks.
• US citizenship required to attain and maintain a DHS/TSA clearance.

Culture & Benefits

• Collaborative work environment focused on meaningful government IT services.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance available to full-time employees.
• Referral bonus, internal mobility program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented during each interview.
• Enhanced biometric ID verification screening.
• Background check covering criminal history, highest education level, and employment history for the past seven years.