Sr. Desktop Support Technician

Location: Onsite at the facility in Newberry, South Carolina, USA.

Salary: $55,000–$65,000 base pay per year.

Company

hirify.global develops and supplies technologies, equipment, and services for the construction, mining, forklift, industrial, and forestry markets.

What you will do

• Provide advanced troubleshooting, problem-solving, and onsite technical support for users in office, plant, and warehouse environments.
• Support client PC hardware and software deployments, break/fix services, upgrades, patch management, antivirus management, imaging, application installation, and user training.
• Analyze, test, implement, and support rollouts of PCs, laptops, tablets, and mobile endpoint devices.
• Troubleshoot client infrastructure issues involving PC hardware and software, video conferencing, wireless networking, TCP/IP, DNS, and DHCP.
• Maintain equipment and peripheral inventories, technical procedures, and end-user documentation.
• Research and test new client technologies and endpoint device models while developing solutions for user issues.

Requirements

• Minimum high school diploma required. An associate degree in IT or a related field or a technical certification is strongly preferred.
• 3–5 years of IT client support experience required.
• Ability to troubleshoot issues and reach a resolution.
• Ability to provide technical guidance and support to others.

Nice to have

• Associate degree in IT or a related field or a technical certification.
• Knowledge of plant-type RF equipment, including Zebra MC 9300 scan devices and printers.

Culture & Benefits

• Medical, dental, vision, HSA, wellness programs, and employee and family assistance programs.
• 401(k) and/or employee savings programs.
• Vacation, designated holidays, disability benefits, and life insurance.
• Employee learning and development programs.
• Diverse and inclusive work environment focused on collaboration, authenticity, and employee development.