System Application Support Engineer

Location: Onsite at the designated company location in the United States; locations listed include Sterling, VA and Bolingbrook, IL.

Salary: $105,000–$125,000 per year, plus eligibility for an annual bonus.

Company

hirify.global is an international technology group providing integrated security technologies, digital security, financial platforms, currency technology, and payment solutions.

What you will do

• Provide Level 2 and Level 3 support for commercial and proprietary enterprise applications and business systems.
• Configure, install, upgrade, patch, monitor, and maintain applications and production environments.
• Investigate production incidents, service interruptions, application errors, and complex issues; perform root cause and problem analysis.
• Support Windows and Linux application environments, Active Directory, certificates, authentication services, backups, disaster recovery, and infrastructure changes.
• Troubleshoot data interfaces, secure data exchange, networking, DNS, routing, firewalls, VPNs, and connectivity issues with technical and vendor teams.
• Develop automation, maintain operational documentation, support business continuity and resiliency, and contribute to security, compliance, audit, and service optimization initiatives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• 3+ years of experience in Application Support, Production Support, Systems Administration, or a related technical support role.
• Experience supporting mission-critical business applications and services, and interacting directly with business users, vendors, and technical teams.
• Familiarity with SQL and database querying for troubleshooting, reporting, and data validation.
• Experience analyzing and interpreting logs across applications, operating systems, and integration platforms.
• Strong understanding of data communication and secure data exchange methodologies.
• Working knowledge of TCP/IP, DNS, routing, firewalls, VPNs, and connectivity troubleshooting.
• Experience administering Active Directory, including service accounts, permissions, and security groups.
• Familiarity with enterprise monitoring and alerting tools for infrastructure, applications, and file transfer services.
• Basic scripting and automation experience with Python, Java, PowerShell, Bash, or similar technologies.
• Ability to analyze, troubleshoot, and resolve complex technical issues across multiple technology domains.
• Strong analytical, problem-solving, communication, documentation, organizational, prioritization, independent work, and collaboration skills, with a customer-focused approach and focus on continuous improvement and automation.
• Ability to work onsite at the designated company location.

Nice to have

• Experience supporting enterprise applications in production environments.
• Experience with scripting, database queries, log analysis, and monitoring tools.
• Experience with IT Service Management tools and incident management processes.
• Knowledge of Windows Server and Linux operating systems.
• Knowledge of MFT configuration and support practices.
• Experience supporting API integrations, file transfers, or middleware platforms.
• Familiarity with cloud technologies and SaaS application support.
• Understanding of security best practices, authentication methods, and access management.

Culture & Benefits

• Onsite work with manager discretion regarding attendance when adequate business coverage and operational support are maintained.
• Medical coverage including PPO and HDHP with HSA, dental, and vision insurance.
• Paid time off, paid holidays, short- and long-term disability, life insurance, and 401K with employer match.
• Healthcare and dependent care flexible spending accounts, EAP, commuter benefits, education assistance, pet insurance, and legal benefits.
• Participation in on-call support and after-hours maintenance activities as required.