Technical Support Engineer (Networking)

Location: Lisle, Illinois, United States. Permanent U.S. work authorization is required; visa sponsorship is not available.

Base salary: $69,700–$104,400 per year.

Company

hirify.global develops communications technology solutions focused on reliability and performance.

What you will do

• Serve as a technical point of contact for customer support cases, clarify reported issues, and provide timely updates.
• Troubleshoot networking, Linux, broadband, server, and related platform issues using a structured approach.
• Reproduce and investigate issues in test or lab environments, analyze technical information, and document findings.
• Manage assigned cases through resolution, maintain accurate case notes, and escalate complex issues with clear technical handoffs.
• Collaborate with support, engineering, and account teams and create or update knowledge-base articles and troubleshooting guidance.
• Participate in product and process training and adapt to changing priorities, schedules, and business needs.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, Information Technology, Networking, or a related technical field with 2–5 years of relevant experience; or an Associate’s degree in a related technical field with 0–2 years of relevant experience.
• Foundational knowledge of computer networking and Linux, including a methodical troubleshooting approach.
• Clear written and verbal communication skills and the ability to explain technical information to different audiences.
• Strong customer focus, ownership, attention to detail, and the ability to manage multiple priorities.
• Ability to collaborate effectively, accept feedback, and escalate issues when additional expertise is needed.
• Equivalent combinations of relevant education, training, certifications, and experience may be considered.
• Authorization to work permanently in the United States without current or future employer sponsorship, including sponsorship after F-1 OPT or STEM OPT authorization ends.

Nice to have

• Experience in technical support, help desk, engineering lab, networking, or customer service environments.
• Hands-on experience with network equipment from Cisco, Juniper, Arista, Extreme Networks, Dell, HPE, Alcatel, or similar vendors.
• Exposure to cable or broadband technologies, including CMTS and cable modems.
• Experience with servers, virtualization, containers, scripting, cloud platforms, or home lab environments.
• Relevant certifications or progress toward certifications such as CCNA, JNCIA, or an equivalent networking credential.
• Additional language skills, including Spanish.

Culture & Benefits

• Work in an open, collaborative peer environment.
• Join a global team focused on listening to customers and delivering reliable communications technology.
• Participate in product and process training.

Hiring process

• Follow the company’s hiring process after submitting an application.