Customer Success Manager (Inside Sales)

Location: Burlington, Massachusetts; hybrid schedule with in-office collaboration and partial work from home.

Salary: Base salary of $64,000–$83,000 annually, plus benefits. Eligible for a sales incentive plan with maximum target OTE up to $118,000.

Company

hirify.global provides market intelligence data and solutions that help more than 6,000 customers make digital strategy and online traffic decisions.

What you will do

• Manage and develop long-term partnerships with SMB customers using the Market Intelligence solution.
• Increase user engagement and facilitate product adoption to support retention.
• Manage renewals, minimize churn, and implement retention strategies.
• Identify account expansion, upsell, cross-sell, and revenue-growth opportunities.
• Develop strategies based on hirify.global data to help customers achieve business goals and KPIs.
• Source and contact new stakeholders within customer organizations to find users and strengthen relationships.

Requirements

• At least 2 years of experience in commercially focused account management, customer success, sales, or other customer-facing roles.
• Track record of working with a quota and demonstrated success toward achieving it.
• Ability to identify value drivers in recurring-revenue business models.
• Excellent interpersonal and communication skills, including building rapport, influencing, and negotiating with customers.
• Ability to identify opportunities, solve problems, and provide effective customer solutions.
• Results-oriented approach focused on customer satisfaction, revenue growth, and retention.
• Analytical skills for tracking customer metrics and deriving actionable insights.
• Self-motivated, organized, and able to manage multiple priorities.
• Ability to collaborate effectively with colleagues and business partners.

Nice to have

• Experience working within SaaS.
• Strong understanding of the digital marketing space and trends.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan, potential equity, and employee stock purchase plan.
• Paid sick and parental leave.
• Career development through coaching, mentorship, learning solutions, and career programs.
• Collaborative workplace with team outings, happy hours, and an emphasis on inclusion and equal respect.