Client Success Manager (Clean Energy Software)

Location: Remote - United States

Base salary: $85,000–$115,000 USD per year

Company

hirify.global develops software and connected-device programs that help utilities stabilize the electrical grid, integrate renewable energy, and operate virtual power plants using smart thermostats, EVs, batteries, and other products.

What you will do

• Manage multifaceted utility programs involving clients, device partners, and internal teams, ensuring smooth day-to-day operations.
• Own client relationships end-to-end, understand client objectives and growth targets, and guide decisions on program design.
• Partner with Sales on client renewals and account expansions while resolving operational challenges and balancing competing priorities.
• Analyze and present program results, facilitate meetings, and communicate technical and data-driven information to varied audiences.
• Coordinate communication with clients and device partners, review ongoing needs, and provide timely recommendations and solutions.
• Develop expertise in demand management, Distributed Energy Resources, products, and services; communicate capabilities and train client program teams.

Requirements

• Excellent communication skills, including the ability to explain complex and technical topics in an engaging and concise manner.
• Demonstrated success working directly with clients and building trusted client and partner relationships.
• Project management experience, including multitasking, meeting deadlines, and evaluating risks and dependencies.
• An analytical, creative, and curious approach, with confidence working with numbers and spreadsheets.
• Good business judgment and the ability to prioritize activities according to client goals and internal objectives.
• Experience working cross-functionally and managing multiple high-priority projects.
• A BS or BA degree.
• At least 3–5 years of professional experience in technology services or customer success.

Nice to have

• Experience in renewable energy, utilities, grid services, cleantech, or greentech.
• Strong preference for experience in SaaS or enterprise software-related fields.
• Familiarity with EVs, batteries, connected devices, IoT, or building automation.
• Familiarity with Virtual Power Plant programs and initiatives.
• Certifications in energy management, project management, or program management.

Culture & Benefits

• Fully remote position in the United States with flexibility to set your own schedule.
• 100% employer-paid medical coverage for employees and a 401(k) with employer match.
• Paid parental leave and an education assistance program.
• Casual work environment with a stocked fridge and pantry.
• Free Citi Bike membership, secure bike rack, and gym subsidy.