Gainsight Administrator (AI)

Location: New York City, United States

Salary: $83,000–$130,000/year base pay for candidates based in the United States; expected OTE of $92,000–$144,000/year including bonus or commission.

Company

hirify.global provides a customer engagement platform with cross-channel messaging, journey orchestration, and AI-powered decisioning and optimization for personalized customer experiences.

What you will do

• Administer Gainsight for more than 200 users, maintaining configuration standards, data integrity, permissions, documentation, scalability, and reliability.
• Design, configure, and maintain C360/R360 layouts, Scorecards, health models, CTAs, Playbooks, and Success Plans.
• Build and troubleshoot Rules Engine jobs, scheduled runs, Journey Orchestrator programs, automated workflows, and data loads.
• Configure Gainsight AI capabilities, including Copilot prompts, Key Definitions, and Skills supporting Claude’s use of the Gainsight MCP.
• Develop dashboards and reports covering health, adoption, usage, renewals, sentiment, and internal Gainsight engagement.
• Manage Data Designer workflows, Salesforce and Snowflake integrations, field mappings, schema changes, access controls, security reviews, platform releases, support, hypercare, QA, and UAT.

Requirements

• 3+ years of experience in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration.
• Deep hands-on expertise with Rules Engine, Data Designer, C360/R360, Scorecards and health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, and Gainsight reporting and dashboards.
• Solid understanding of Salesforce data models and Gainsight–Salesforce integration, including troubleshooting data synchronization and load failures.
• Ability to translate shaped requirements into scalable, well-documented system configuration.
• Strong analytical and problem-solving skills with disciplined data-quality and governance practices.
• Strong written and verbal English communication skills and the ability to partner across CX, Operations, and technical teams.
• Ability to manage multiple initiatives with varying priorities and dependencies.
• Experience with customer intelligence, sentiment, or early-warning signal tooling, or ability to ramp up quickly.
• Experience managing Customer Success Platforms other than Gainsight.

Nice to have

• Gainsight NXT Administrator certification at Level 2 or 3.
• Experience setting up and managing Staircase AI integrations.
• Experience with Snowflake and SQL, plus exposure to integration tooling and REST APIs/JSON.
• Familiarity with Gainsight AI capabilities such as Copilot, prompt and key-term configuration, and emerging connectors.
• Experience supporting multiple business segments or partner and reseller models.
• Experience owning Gainsight alongside an operations or systems-analyst partner in a mid-to-large SaaS environment.
• Salesforce Administrator certification.

Culture & Benefits

• Collaborative, transparent, inclusive, and action-oriented culture focused on autonomy, accountability, learning, and work-life harmony.
• Hybrid ways of working and a curated in-office experience designed to support community and team connections.
• Equity grants, retirement and employee stock purchase plans, flexible paid time off, and comprehensive medical, dental, vision, life, and disability benefits.
• Fertility benefits, equal paid parental leave, professional development, formal career pathing, learning platforms, and a yearly learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and recognition as a Great Place to Work.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summarization.
• Candidates may opt out of AI-assisted application review and request an alternative selection process or reasonable accommodation for roles based in New York City.