Data Analyst 3, Customer Feedback Analytics (Hybrid, Seattle)

Location: Hybrid, Seattle, WA, US; 1600 7th Avenue, Seattle, Washington 98101

Salary: $102,500.00–$170,500.00 annual

Company

hirify.global operates hirify.global and hirify.global Rack retail businesses and uses customer feedback analytics to improve customer experiences and business decisions.

What you will do

• Develop, test, and improve methods for classifying customer comments, measuring sentiment, and identifying emerging issues and root causes using LLMs and other text analytics tools where appropriate.
• Establish validation standards through peer review, human-reviewed samples, and benchmarks; own and evolve models, workflows, data sources, and analytical methods.
• Use SQL, Python/R, and BigQuery to build repeatable datasets, scalable analysis tools, and self-service exploration workflows.
• Own the customer-feedback taxonomy and Medallia survey text analytics, including topic definitions, classification rules, sentiment, releases, and documentation.
• Deliver recurring, seasonal, event-based, and rapid-turn analyses that connect customer feedback with engagement, trips, spend, and future behavior.
• Partner with business, Technology, Product, and Analytics teams to define needs and measurement approaches, build business cases, influence priorities and roadmaps, and mentor junior analysts.

Requirements

• Bachelor’s degree in Analytics, Data Science, Statistics, Mathematics, Computer Science, Consumer Insights, or a related field, or equivalent experience.
• 5+ years of experience in data analytics, customer analytics, or a related field, including independently managing complex or ambiguous analytical work.
• Strong SQL skills and hands-on experience with BigQuery or a similar cloud-data environment.
• Experience using Python/R to conduct analysis, test methods, or automate repeatable work.
• Experience analyzing unstructured text using natural language processing, LLMs, classification methods, or other text analytics tools.
• Strong analytical judgment, including validating results, understanding limitations, and selecting appropriate statistical methods.
• Ability to translate complex text, behavioral, and operational data into concise insights and strategic recommendations, present them to senior leaders, and gain alignment.
• Experience building support for analytical priorities, investments, or roadmaps and influencing decisions across multiple teams.
• Ability to engage cross-functional stakeholders, uncover business needs, assess data access and effort, and align partners around a shared approach.
• Experience with version-control tools such as GitHub or GitLab and data visualization or reporting tools such as Looker or Tableau.
• Demonstrated initiative and independent judgment, including managing competing priorities and influencing cross-functional partners.

Nice to have

• Experience using AI-assisted coding tools such as Claude Code for analytical development and workflow automation.
• Experience analyzing sentiment or other unstructured feedback, including how source, voice, tone, and context affect interpretation.
• Experience with customer-feedback platforms or connecting feedback with behavioral data.

Culture & Benefits

• Hybrid work arrangement in Seattle.
• Medical, vision, dental, retirement, paid time away, life insurance, and disability benefits.
• Merchandise discount and employee assistance resources.
• 401(k), paid time off accruals, holidays, and other benefits subject to eligibility requirements.
• Performance-based incentives or bonuses may be available.