Senior Member Experience Analyst (Fintech)

Location: Remote in Washington, Oregon, Idaho, Arizona, Texas, Georgia, South Carolina, North Carolina, California, or Virginia. Candidates in Washington state within reasonable driving distance of Tukwila must work from headquarters on Tuesdays and Wednesdays; candidates outside the commute distance in approved remote locations work remotely.

Salary: Target pay range of $117,200–$143,200 annually; full pay range of $91,000–$169,400 annually. Performance-based compensation incentives are also available.

Company

hirify.global is a financial institution serving 1.5 million members with more than $30 billion in managed assets and a focus on member and community service.

What you will do

• Analyze member feedback, journey analytics, sentiment data, behavioral trends, and operational metrics to improve member experiences and inform strategic decisions.
• Connect data from multiple sources to identify friction points, patterns, root causes, satisfaction drivers, and improvement opportunities.
• Develop predictive, correlation, forecasting, and prioritization models related to member behavior, satisfaction, and business outcomes.
• Create experience metrics, scorecards, dashboards, visualizations, reports, and executive-ready recommendations.
• Manage data integration, quality, governance alignment, security, scalability, survey deployment, automated workflows, integrations, and reporting accuracy.
• Collaborate with Member Experience Strategy and Operations, Product, Operations, Data Engineering, Business Intelligence, and other stakeholders to build and mature the Voice of Member program.

Requirements

• Bachelor’s degree in statistics, mathematics, economics, business analytics, or a related field. A master’s degree is preferred.
• At least 5 years of experience in data analysis, business intelligence, or related analytical roles.
• Strong proficiency in SQL, R, Python, or similar analytical programming tools.
• Experience with workflow and analytics tools such as Alteryx, Power Automate, or similar is required.
• Ability to analyze complex qualitative and quantitative datasets and translate findings into clear narratives, business recommendations, and prioritization insights.
• Communication skills for presenting technical concepts to non-technical and leadership audiences.
• Problem-solving ability, attention to detail, focus on data accuracy, and comfort working in an ambiguous environment.

Nice to have

• Experience with Tableau, Power BI, or similar data visualization tools, including dashboards or scorecards with clear KPIs.
• Expertise in statistical analysis and modeling, including predictive modeling, forecasting, or experimental design.
• Experience analyzing customer or member experience data and metrics; familiarity with NPS, CSAT, Voice of Member, or journey analytics.

Culture & Benefits

• People-helping-people philosophy and focus on members, communities, and employees.
• Remote work is available in approved states; eligible Washington employees near Tukwila work onsite Tuesdays and Wednesdays.
• 401(k) company match of up to 3% and a 4% annual hirify.global contribution.
• Medical, dental, and vision coverage, PTO program, and PTO exchange program.
• Tuition reimbursement, volunteer time off through hirify.global Cares, and donation matching.