Supervisor, Talent Acquisition Operations – Programs & Interviews

Location: Minneapolis, United States; other listed locations include Tampa, Baltimore, Jacksonville, Houston, and Dallas. Full-time hybrid workstyle aligned to an hirify.global office.

Salary: $81,900–$139,700 annually, plus eligibility for a discretionary performance-based bonus.

Company

hirify.global provides professional services to middle-market clients globally.

What you will do

• Lead day-to-day workload distribution, prioritization, scheduling, capacity planning, onboarding, training, coaching, and performance support for TA Operations employees.
• Oversee centralized, repeatable talent acquisition processes, transactions, ticket requests, interview scheduling support, SLAs, quality standards, and service delivery.
• Research and resolve complex operational questions, stakeholder concerns, escalations, risks, audits, and corrective actions while maintaining ownership through resolution.
• Improve operational efficiency, accuracy, scalability, compliance, stakeholder experience, documentation, knowledge articles, job aids, templates, and operating procedures.
• Partner with Talent leaders, Centers of Excellence, technology teams, recruitment vendors, and other stakeholders to deliver TA programs and services.
• Develop reporting, dashboards, metrics, and operational insights while supporting governance, data integrity, quality assurance, compliance, and change adoption.

Requirements

• Bachelor's degree or an equivalent combination of education and at least 6 years of relevant experience.
• At least 4 years of experience in TA operations or related operational functions.
• Experience supporting campus programs.
• Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership.
• Experience managing operational processes, escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.
• Proficiency with Microsoft Office applications and experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Nice to have

• Experience with interview scheduling, reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance.
• Experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements.
• Experience in a global, shared services, matrixed, centralized operations, or multi-time-zone environment.
• Experience with global talent acquisition technology systems such as Workday ATS, Yello CRM/interview scheduling, and/or Radancy programs/events.

Culture & Benefits

• Hybrid workstyle with in-person connection at an hirify.global office when it supports clients, teams, development, or relationship-building.
• Competitive benefits and compensation package.
• Work environment centered on collaboration, inclusion, accountability, service excellence, partnership, and continuous improvement.
• Commitment to equal employment opportunity and reasonable accommodation.
• hirify.global does not intend to hire entry-level candidates who require visa sponsorship now or in the future.