Senior Customer Experience Strategist

Location: Remote - United States; slight preference for candidates based on the East Coast. Candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, and Wisconsin are not considered.

Salary: $117,300–$169,000 annually, depending on US region and location.

Company

hirify.global develops the Oura Ring and connected app, providing insights into readiness, activity, sleep quality, and health.

What you will do

• Develop and execute strategic plans to improve the overall customer experience.
• Analyze customer feedback and data, identify improvement opportunities, and implement targeted solutions.
• Create customer journey frameworks and visualizations to identify touchpoints and optimization opportunities.
• Research industry practices, emerging trends, competitors, and customers to inform differentiation strategies.
• Establish CX metrics and KPI tracking, prepare performance reports, and maintain project plans, timelines, and status documentation.
• Collaborate with product, engineering, marketing, and other teams; promote CX principles and manage risks affecting CX initiatives.

Requirements

• 8 years of experience in strategy or customer experience, with a proven record of driving strategic CX initiatives.
• Ability to analyze data, identify trends, and make data-driven customer experience decisions.
• Understanding of financial concepts, investment and ROI analysis, budgeting, forecasting, and modeling techniques.
• Project management skills, including tracking progress and delivering on time and within budget.
• Leadership experience or contribution to executive decision-making, with the ability to cascade decisions into projects and CX initiatives.
• Ability to lead CX strategy sessions, secure executive buy-in, and address concerns.
• Excellent problem-solving, analytical, communication, and interpersonal skills related to customer experience.
• Experience with project management tools such as Jira and Confluence.
• Strong customer service orientation.

Nice to have

• Experience in consumer technology, SaaS, subscription, or digital health and wellness environments.
• Experience establishing or maturing CX analytics and reporting capabilities, including dashboards and narrative reports.
• Management consulting background with experience structuring ambiguous problems and presenting recommendations to senior leaders.
• Healthcare or health tech background, with enough knowledge to engage credibly on care navigation and healthcare initiatives.

Culture & Benefits

• Remote work in the United States with a slight preference for East Coast candidates.
• Competitive salary and equity packages.
• Health, dental, vision, and mental health resources.
• Oura Ring and employee discounts for friends and family.
• 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off.
• Paid sick leave, parental leave, and an inclusive equal opportunity workplace.