CX Qualtrics Analyst (Qualtrics)

Location: Remote within the United States; only U.S. citizens are eligible. Occasional travel of less than 10% may be required for project needs, client meetings, team events, or training.

Salary: $90,000–$110,000 annually.

Company

hirify.global delivers technology-enabled strategy, transformation, and consulting solutions across defense, civilian, and homeland security sectors.

What you will do

• Conduct stakeholder interviews, surveys, user research, and qualitative and quantitative research activities.
• Manage the CB Survey Request process, including rollout, calendar management, workflow oversight, triage, and approval routing.
• Program, modify, review, and finalize CB surveys in Qualtrics.
• Establish Qualtrics notifications for requesting teams and CX stakeholders regarding survey responses and data insights.
• Develop customer journey maps, experience assessments, findings, recommendations, and leadership presentations.
• Support data analysis initiatives and integrate survey insights into broader customer experience analysis.

Requirements

• BS/BA degree and 5–7 years of relevant experience, or an equivalent combination of education and experience.
• Experience supporting customer experience, service design, or organizational improvement initiatives in government, consulting, or large enterprise environments.
• Experience using customer experience research and performance data to influence product, service, or operational strategy.
• Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.
• U.S. citizenship and the ability to obtain and maintain a Public Trust or Suitability Determination are required.
• Ability to handle Controlled Unclassified Information and comply with applicable safeguarding requirements.

Culture & Benefits

• Mission-driven work supporting defense, civilian, and homeland security customers.
• Collaborative, inclusive environment focused on professional growth.
• Medical, dental, and vision coverage.
• 401(k), life insurance, disability coverage, paid time off, and family leave.
• Training and development opportunities.