Billing and Collections Manager

Location: Costa Rica — Remote

Company

hirify.global has globally distributed teams and promotes collaboration, integrity, innovation, and employee development.

What you will do

• Lead, coach, onboard, and develop Billing and Collections Specialists through goal setting and performance reviews.
• Set team priorities, allocate workload, establish documentation and standard processes, and manage accuracy and cash collection targets.
• Own billing accuracy, compliance, discrepancies, credits, adjustments, invoicing issues, and escalations for complex cases.
• Set the collections strategy for strategic and high-value accounts, reduce aging receivables, improve cash flow, and assess payment risk and account health.
• Own AR aging, collections, and cash flow forecast reporting; track KPIs, identify trends and risks, and provide leadership recommendations.
• Lead automation, standardization, process improvement, internal controls, audit readiness, and cross-functional account resolution with Sales, Customer Success, Legal, and Finance.

Requirements

• Bachelor’s degree in finance, accounting, business administration, or a related field.
• 7+ years of experience in billing, accounts receivable, collections, or related finance operations, including 2+ years leading or mentoring a team.
• Advanced understanding of billing, collections, account reconciliation, and revenue operations.
• Experience resolving complex billing disputes and managing escalations.
• Strong understanding of financial controls, reporting, and compliance.
• Hands-on experience with ERP, CRM, and financial systems.
• Advanced Excel and financial reporting skills.
• Strong analytical, negotiation, and communication skills.
• Excellent written and spoken English.

Nice to have

• Professional certification in accounting, finance, revenue operations, or credit and collections.

Culture & Benefits

• Remote full-time work from Costa Rica.
• Collaboration, integrity, innovation, trust, and employee support are valued.
• Opportunities for career advancement and professional development.