Accounts Receivable Manager

Location: Hybrid in Waterloo, Ontario, Canada

Salary: CAD 85,000–105,000 per year

Company

hirify.global is committed to making a difference in the world, supporting customers, and continuously evolving how teams work together.

What you will do

• Lead, mentor, coach, assign work to, and develop the accounts receivable team while monitoring performance and operational metrics.
• Oversee collections on past-due accounts, worldwide cash receipt processing, cash application, customer inquiries, portal registrations, and invoice delivery.
• Resolve complex billing issues and disputed accounts, manage escalations, and collaborate with Sales, Legal, Revenue Operations, and Customer Success.
• Administer credit processes, support customer credit reviews, recommend credit limits and payment terms, and escalate credit concerns.
• Complete receivables close activities, reconciliations, journal entries, reporting, analysis, and external audit support.
• Improve the order-to-cash cycle and support ERP, billing, collections, and workflow system implementations and enhancements.

Requirements

• 5+ years of progressive credit and collections experience, including at least 2 years leading a team.
• Experience overseeing accounts receivable operations in a multi-entity and/or multi-currency environment.
• Experience managing collection activities and improving collection effectiveness and customer payment performance.
• Experience operating within a controlled close environment, including documentation standards, review requirements, and audit evidence.
• Advanced Excel skills and experience working with large, detailed datasets for reconciliations and audit requests.
• Excellent written and verbal communication skills, including the judgment to conduct firm collections conversations while protecting customer relationships.
• Strong attention to detail, organizational skills, and sound judgment in a high-growth, scaling technology environment.
• Proven ability to partner cross-functionally while maintaining accounting governance and control discipline.

Culture & Benefits

• Hybrid workplace in Waterloo, Ontario.
• Commitment to continuous learning and employee development.
• Focus on diversity, inclusion, accessibility, integrity, empathy, respect, accountability, customer service, and innovation.
• Benefits are offered, with specific benefits not detailed in the posting.
• Employment offers are contingent on satisfactory completion of a background check.