Implementation Specialist I (Fintech)

Location: Remote US; candidates must be based in the Pacific Time Zone.

Base pay: $70,000–$90,000 per year in CA, WA, NY, NJ, and CT; $62,000–$82,000 per year in all other U.S. states.

Company

Affirm provides a payment solution that lets customers pay over time with clear and predictable terms.

What you will do

• Support merchant partners with marketing best practices, accounting workflows, implementation guidance, and troubleshooting.
• Resolve technical integration issues involving ecommerce front-end platforms and back-end order management systems.
• Identify and implement operational processes that improve efficiency and scale.
• Develop detailed technical documentation and define cross-functional workflows with internal stakeholders.
• Share client product feedback with Product and Engineering teams to improve product performance and features.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in a relevant industry such as technology, ecommerce, or SaaS, and/or in similar roles.
• Previous success in a job, internship, or volunteer role requiring written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills for managing client engagements and internal resources.
• Ability to manage multiple assignments simultaneously, work independently, drive projects to completion with minimal guidance, and maintain strong attention to detail.
• Must be based in the Pacific Time Zone.

Nice to have

• Experience with major ecommerce platforms such as Shopify or WooCommerce, or exposure to web development concepts.
• Previous experience in payments or ecommerce.
• Knowledge of HTML, JavaScript, and APIs.

Culture & Benefits

• Remote-first work environment with flexibility within the country of employment.
• In-person onboarding is provided for new hires, and some roles may occasionally require office attendance.
• 100% subsidized medical, dental, and vision coverage for employees and dependents.
• Monthly stipends for technology, health, and wellness expenses.
• Flexible time off, generous holiday calendars, and an employee stock purchase plan.
• Inclusive interview process with accommodations available for candidates with disabilities.