Technical Integration Specialist (AI)

Location: Remote - EMEA; Remote - Belgium; Remote - France

Base salary: $70k–$90k USD per year, depending on knowledge, skills, experience, and interview results

Company

hirify.global is an AI-first e-commerce search and discovery platform helping shoppers find products and enabling global e-commerce brands to improve revenue and conversion.

What you will do

• Support customer onboarding by understanding technical integration needs and guiding customers through the integration process.
• Provide guidance on hirify.global APIs and open source libraries.
• Troubleshoot technical challenges and integration issues with Customer Success teams.
• Help customers upload product catalog data and configure facets, searchabilities, sort orders, and result retrieval.
• Act as a liaison between customers and technical resources, responding with clear explanations.
• Document customer interactions, common issues, and solutions while improving integration documentation and onboarding processes.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.
• Detail-oriented approach and commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Nice to have

• Familiarity with structured data formats such as JSON and CSV and basic search and index concepts.
• Familiarity with browser developer tools, API clients such as Postman, or logs.
• Familiarity with A/B testing, server-side and client-side contexts, network request routing, and HTTP.
• Familiarity with open source libraries, JavaScript web application development, and integration patterns.

Culture & Benefits

• Fully remote team with the option to choose where to live.
• Regular team offsites for connection and collaboration.
• Unlimited vacation time, with at least three weeks per year encouraged.
• Work-from-home stipend and Apple laptop provided for new employees.
• Annual training and development budget.
• Maternity and paternity leave for qualified employees.